Frequently Asked Questions

Orders are shipped within 5 business days after the order date.

Shipping time is 1-3 business days for USA.  You can choose express shipping at checkout if you need faster delivery time.  Note this will not make processing time faster. 

All orders are shipped through United States Postal Service.  Priority mail shipping.

Express shipping is available for faster delivery at checkout.  This will not make processing time faster,  just shipping time. 

Yes!  Shipping is through United States Priority Mail.

Free shipping is only available to USA customers.

Simply Sweet By B is not responsible for duty,  brokerage or any other fees for international shipping.  You will need to  pay for these charges.

International shipping times vary and could take up to a month.

Simply Sweet By B offers two styles for personalization, depending on the item.

  1. Names are embroidered into the material with a professional embroidery machine.
  2. Heat Press Vinyl.  This is applied with a special pressure machine at a high temperature.  This ensures the name will be pressed into the fabric and be extremely durable.   

Just about every item in the shop can be personalized.  Please add your name or saying into the box provided on the items page. 

  If you have any questions please reach out with the lets chat button on the bottom right side of your screen.

We do not use recycled or retired bunker gear.

All items are made from new 100% cotton ripstop material.  This material looks just like bunker gear.

The reason we choose to use this new material is because there could still be toxins on the material even after multiple washings.   Your safety is our number one concern.  Especially since we create a lot of items for babies and toddlers.

We also use new reflective tape.  

Washing instructions:

Items that normally would be put in the washer can be washed in the washing machine,  it is best to use delicate cycle or hand wash.  All items should be line dried.

Items that can not go into a washer should be spot cleaned with a mild soap and water, and then hung to dry.

Returns on personalized items

All personalized items are not returnable or exchangeable  (Products that have names or sayings on them)

If however, we made a mistake please let us know and we will do what we can do to fix it.

Please, before making your purchase double check all sizes and spellings to avoid any errors.  

Returns on non personalized items

If you did not personalize your item, the item may be returned or exchanged in its original condition withing 30 days.  You will need to provide your order number and you will have to pay for the return shipping.

Simply Sweet By B tries our best to make sure each of our customers are satisfied with their items. If for some reason you are not satisfied or have a question for us please contact us through the lets chat button on the bottom right hand of your screen or by clicking  here

We love to spoil our VIPs!  Join our VIP email list and receive a 20% off discount code here 

VIP’s Receive

  • Exclusive VIP Discounts
  • Specials
  • First to see new items

We would love to stay connected with you check us out on

FACEBOOK   INSTAGRAM and PINTEREST 

Simply Sweet By B strives to create each product with care and love.  We truly hope you are satisfied with your items.  5 stars is what we strive for.

If you would like to leave a review we would truly appreciate it!

Here is how to leave a review

Log into your account ( you may be able to do this without login in)

  1. Go to the items page. Example: If you ordered a wallet go to the wallet page

2. scroll down to the tab area.  You will see a tab that says REVIEWS.  Click on this tab

3. Click on the stars and choose your rating. Enter your review in the box.

4. Click on the Submit button.

 

If for some reason you are unsatisfied with your item. Please click on the lets chat red button on the bottom right hand corner of your screen.  We will do our best to fix the situation.